If you made a sale but never received payment for it, chances are it was either voided based on our audit or your affiliate account is incomplete. We must have a minimum of your full name, email address, country, completed tax form on file, and your “Payout Method” set on the “Payout Details” page. If we suspect a fraudulent affiliate sale, the commission will not be paid out and the affiliate runs the risk of losing their affiliate account. If you forgot to set your “Payout Method” and commissions have already been paid for that month, you will get paid the following month instead. We occasionally do make mistakes so if you have a valid case, please send our support team a message including the details of your transaction. Unpaid transactions older than 60 days cannot be disputed.